Colliers Woof respects your privacy and is committed to protecting your personal data. This privacy policy sets out how Colliers Woof uses and protects any information that you provide to us when you access this website, contact us by phone, email or meet us in person and informs you about your privacy rights and how the law protects you.
1. IMPORTANT INFORMATION
(a) PURPOSE OF THIS PRIVACY POLICY
(i) This privacy policy aims to give you information on how Colliers Woof collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter OR purchase a product or service.
(ii) It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
(b) CONTROLLER
(i) Colliers Woof is the controller and responsible for your personal data (collectively referred to as [“COMPANY”], “we”, “us” or “our” in this privacy policy).
(c) CONTACT DETAILS
(i) If you have any questions about this privacy policy or our privacy practices, please contact our Colliers Woof in one of the following ways:
By email at: becky@collierswoof.co.uk
By telephone at: 07590564401
(ii) You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
(iii) This version of the Privacy Policy was last updated on 07/01/2021.
(iv) It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
(d) THIRD-PARTY LINKS
(i) This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
2. THE DATA WE COLLECT ABOUT YOU
(a) PERSONAL DATA
(i) Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
(ii) We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes [first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender].
Contact Data includes [billing address, delivery address, email address and telephone numbers].
Financial Data includes [bank account and payment card details].
Marketing and Communications Data includes [your preferences in receiving marketing from us and our third parties and your communication preferences].
3.HOW WE COLLECT YOUR DATA
(a) You may give us any of the types of data listed above by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
(i) Enquire about our Services
(ii) Enter into a contract for our Services
(iii) Request marketing to be sent to you;
(iv) Give us feedback or contact us.
4. HOW WE USE YOUR PERSONAL DATA
(a) We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
(i) Where we need to perform the contract we are about to enter into or have entered into with you.
(ii) Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
(iii) Where we need to comply with a legal obligation.
(b) Purposes for which we will use your personal data:
(i) We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
(ii) Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| To register you as a new customer | (a) Identity (b) Contact | Performance of a contract with you |
| To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity (b) Contact | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | (a) Identity (b) Contact (c) Usage (d) Marketing and Communications | Necessary for our legitimate interests (to develop our products/services and grow our business) |